Frequently Asked Questions
General Questions
What is Honest Baby Wear?
Honest Baby Wear is a brand dedicated to providing high-quality, comfortable, and stylish clothing for babies and toddlers. Our focus is on sustainability, ethical production, and designs that cater to both parents and little ones.
Where are your products made?
Our clothing is carefully crafted using ethically sourced materials and manufactured in facilities that uphold fair labour practices. We prioritise quality and sustainability in every step of our production process.
Do you offer international shipping?
Yes, we ship to multiple countries worldwide. Shipping costs and delivery times vary depending on the destination.
Orders & Shipping
How long does shipping take?
Delivery times depend on your location and the shipping method selected. Standard shipping typically takes 3-7 business days, while express options may arrive sooner.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What if my order is delayed?
Occasionally, delays may occur due to high demand or carrier issues. If your order is significantly delayed, please reach out, and we’ll assist you.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery, provided the items are unused, in their original packaging, and with tags attached. Refunds will be processed once the returned items are received and inspected.
How do I initiate a return?
To start a return, please contact our customer service team. They will guide you through the process and provide a return authorization if applicable.
Do you offer exchanges?
Yes, we offer exchanges for items in different sizes or colours, subject to availability. Please note that exchanges may take additional processing time.
Product Care
How should I care for the clothing?
To maintain quality, we recommend washing our garments in cold water, using mild detergent, and avoiding harsh chemicals or bleach. Air drying is preferred to prolong fabric life.
Are your clothes pre-washed?
Some items may undergo pre-washing to minimise shrinkage, but we always recommend following the care instructions provided with each product.
Sustainability & Ethics
Are your materials eco-friendly?
We prioritise sustainable fabrics such as organic cotton and recycled materials to reduce environmental impact.
Do you support ethical manufacturing?
Absolutely. We partner with factories that ensure fair wages, safe working conditions, and responsible production methods.
Still Have Questions?
If you need further assistance, our customer service team is happy to help. Reach out, and we’ll ensure you have the best experience with Honest Baby Wear.